SERVICE · AGENTIC WORKFLOW
Agentic Workflow
Compress cross-department review cycles from days to minutes. Supervised agent processes auto-handle routine cases and escalate exceptions to humans—every run audited, every rollout gradual.
Let agents run the process without handing over control
For most enterprises, the bottleneck isn't a lack of AI—it's work stuck waiting on a human. A refund, a contract, an invoice, a customer complaint each bounces across three or four departments, queuing for review at every stop. Even when each person's judgment takes two minutes, the case sits in your system for days. The real cost isn't headcount; it's the stretched cycle time, and the customers and deals that lose patience while they wait.
Tenten AI doesn't drop a chatbot on you. We decompose the entire workflow into steps an agent can execute, then set explicit decision boundaries for each one. Routine, low-risk, rules-clear cases are handled automatically; cases that are too large, off-policy, or low-confidence are escalated to the right person with the full reasoning attached. The agent absorbs the 80% of repetitive cases, so your people only touch the 20% that genuinely needs judgment.
We embed as Forward Deployed Engineers—our engineers sit inside your operations and wire into the ERP, CRM, ticketing, and approval systems you already run. Every agent run leaves a full audit trail you can replay, audit, and assign accountability for. Rollout is gradual: the agent starts on a sliver of traffic with humans reviewing alongside, and only scales once it's proven stable. What you get back is a faster cycle—not an unexplainable black box.
Capabilities
01
Supervised human-in-the-loop agents
Agents execute routine cases against your existing SOPs, with a confidence threshold and risk boundary at every decision point. The moment a case crosses that boundary—too large, off-policy, missing data, low confidence—it escalates to the right reviewer with full context, instead of guessing when it shouldn't.
02
Gradual, canary rollout
New workflows never flip straight to full autonomy. We start at 5% of traffic—agent handling, humans reviewing—then scale to 25%, 50%, 100%, with clear pass criteria at each stage. Any anomaly rolls the workflow back a level or returns it to manual on the spot.
03
Full audit trail, end to end
Every run records the complete trail: what came in, which data it cited, which rule it applied, why it decided as it did, and whether it auto-completed or escalated. Any case can be replayed and traced—enough to satisfy internal audit, compliance, and complaint investigations.
04
Real-time delivery brief per run
After each cycle the agent produces a structured brief: how many cases it processed, the auto-completion rate, which exceptions it escalated and why, and the cycle time saved. Operations leads see the live health of the process and where the bottleneck is, without digging through logs.
05
Wires into your existing systems
Agents connect directly to the ERP, CRM, ticketing, approval, and messaging systems you already use—including Slack and email—reading and writing through your APIs and existing permissions. The workflow runs in your environment; staff don't change their interface and data doesn't move.
06
Configurable escalation and review rules
Which cases auto-complete, which escalate, who reviews, and the response SLA are all rules you set and adjust at will—not hard-coded logic. As the agent proves out, you widen the automation scope step by step; if a risk event hits, you tighten it in one click.
Use cases
Financial services: KYC/AML onboarding review
Agents match IDs, addresses, beneficial owners, and sanctions lists, clearing low-risk, complete applications straight through. Cases that hit a watchlist, have unclear documents, or originate from high-risk jurisdictions escalate to compliance with the full match results—taking onboarding review from days to same-day.
E-commerce & retail: refunds and disputes
Agents read the order, shipping, and complaint, then approve and reply on small-dollar cases that fit policy. Cases above the threshold, suspected abuse, or policy-ambiguous escalate to a support lead—so most refunds close in minutes.
Manufacturing: invoice three-way match
Agents match the invoice against the PO and goods receipt (PO/MES data); when amount and quantity agree, they post automatically. Price variances, shortages, or over-receipts escalate to procurement and finance, shortening the month-end close and payment cycle.
Logistics: order and delivery exception triage
Agents watch order status in your TMS/WMS and apply standard handling to exceptions—delays, stockouts, bad addresses—via reroute, notify, or reissue. Anomalies the rules can't resolve escalate to a dispatcher, so the floor focuses only on the genuinely hard cases.
Insurance: first-pass claims review
Agents verify policy validity, document completeness, and basic eligibility, auto-approving standard small claims at first pass. Large, suspected-fraud, or incomplete claims escalate to an adjuster with a review summary—speeding settlement while holding the line on risk.
Delivery cadence
WEEK 1
Decompose the process, define boundaries
Engineers embed and work with your operations team to break down the target process—mapping every decision point, rule, exception, and escalation owner. We define the agent's automation boundaries and confidence thresholds, and pick the first high-volume workflow to ship.
WEEK 2–4
Build and integrate
We wire into ERP, CRM, ticketing, and approval systems, build the agent workflow, audit trail, and escalation rules, then validate decision accuracy by replaying your real historical cases—calibrating to a launch-ready bar.
WEEK 4–6
Canary rollout with human review
Start at 5% of traffic with humans reviewing every agent decision, scaling up against pass criteria. The real-time delivery brief goes live in parallel, so leads always see the auto-completion rate and exception status.
WEEK 6+
Full rollout and continuous tuning
Once stable, we scale to full volume and hand over the runbook and monitoring dashboard. We keep tuning escalation rules and widening the automation scope from accumulated case data—then bring on the next workflow.
Days → Minutes
Cross-department review cycle
80%
Routine cases auto-handled
5% → 100%
Gradual canary rollout
FAQ
What happens when the agent gets it wrong?
The agent only decides autonomously when confidence is high and risk is within bounds—everything else escalates to a human. Every case leaves a full audit trail, so you can replay exactly which step failed and why. We catch these errors during the canary phase through human review and recalibrate the rules, scaling traffic only once it's stable—keeping the blast radius of any error contained.
When something goes wrong, how is accountability assigned?
Every run records the inputs, the data it cited, the rule it applied, and the reasoning—plus whether it auto-completed or who reviewed it. That complete trail stands up to internal audit, compliance, and complaint investigations. The agent doesn't replace accountability; it gives accountability the evidence to stand on.
How much control do we have to give up?
Entirely your call. Which cases auto-complete, which escalate, who reviews, and how wide the automation scope runs are all rules you set and adjust anytime. Rollout is gradual, and you can always tighten back to human review in one click—you're never forced into full autonomy at once.
Do we have to rip out our existing systems first?
No. Agents connect to the ERP, CRM, ticketing, approval, and messaging systems you already run via API, reading and writing under your existing permissions. Your staff's interface doesn't change, data doesn't move, and the workflow runs inside your own environment.
How fast until the first workflow is live?
Typically the first high-volume workflow enters canary rollout within 4–6 weeks. We embed as FDEs, focus first on the one process with the biggest impact, prove the result, then expand to other workflows—rather than committing to a company-wide rollout up front.
How do you handle data security and compliance?
The workflow runs inside your environment (including your VPC), so data never leaves your boundary, with access governed by your existing permissions. We work to SOC 2 and GDPR requirements, and the full audit trail is itself part of your audit and data-governance posture.
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